What We Guarantee
Our guarantee is that your dormant tree/plant will arrive in good, viable condition and will leaf out by June 15th (historically 98% of our trees do). This guarantee is only available to customers who purchased their tree/plant directly from us, and who planted their tree/plant in the ground by May 1st (or temporarily in a pot if the ground in their zone was still frozen solid).
What We Cannot Guarantee
We cannot guarantee that your tree/plant remains alive & healthy, or bears fruit, as there are too many variables beyond our control in order to do so (i.e. soil preparation, planting, fertilization, weed & pest control, adequate irrigation and/or drainage, chill hours, compatible hardiness for your zone, proper choice of pollinator, etc).
How to Request a Credit
If your tree/plant does not leaf out by June 15th, please perform a scratch test by checking for green under the bark, a few inches over the graft. If the scratch test reveals a brown cambium, that means your tree/plant is dead or dying. If the scratch test revealed that your plant is dead or dying, pull it from the ground and take pictures of the entire tree/plant, including the roots. We will review your claim and issue you a credit (not a refund) for the purchase price of your tree/plant (excluding shipping).*
(*) We reserve the right to not issue credit for items purchased with credit, or if we determine (by the pictures you provide) that your tree/plant was improperly cared for (due to root rot, rodent or mechanical damage).